Terms and Conditions

These Terms and Conditions (“Terms”) govern your access to and use of the ZyzoShop website located at ZyzoShop.com. By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of the Terms, then you may not access or use the Site.

1. Eligibility

To use the Site and enter into contracts through the Site, you must be at least 18 years old (or the age of majority in your jurisdiction).

2. User Accounts

You may create an account on the Site (“Account”) to place orders, participate in our affiliate program, or become a reseller. You are responsible for maintaining the confidentiality of your account information, including your password. You agree to be fully responsible for all activities that occur under your Account.

3. Orders

  • Placing an Order: By placing an order on the Site, you offer to purchase the selected products at the listed prices.
  • Order Acceptance: We reserve the right to reject or cancel your order at any time for certain reasons, including but not limited to: product or service availability, errors in pricing or product information, or issues identified with your payment.
  • Order Communication: We will notify you by email of order confirmation, cancellation, or any other relevant information.

4. Payment

  • Payment Methods: We accept various payment methods as displayed on the Site. All payments are made in Pakistani Rupee (PKR).
  • Taxes and Charges: You are responsible for all taxes and charges associated with your purchases.

5. Shipping

  • Shipping Territory: We currently only ship within Pakistan.
  • Shipping Costs and Times: Shipping costs and estimated delivery times will be displayed at checkout.
  • Delivery Delays: We are not responsible for delays in shipping caused by unforeseen circumstances or customs clearance.

6. Returns and Refunds

We offer a return and refund policy for unused and unopened products within a specified timeframe which details are available on the Refund page. You are responsible for the cost of return shipping. Refunds will be issued to the original payment method used for the purchase.

7. Affiliate Program

  • Earning Commissions: Our affiliate program allows you to earn commission by promoting ZyzoShop products. You will receive a unique affiliate link to share on your website, social media, or other platforms.
  • Commission Structure: You will earn a commission 5% on sales generated through your affiliate link.
  • Program Termination: We reserve the right to terminate affiliate accounts that violate our program terms.
  • Detailed Information: Refer to our dedicated Affiliate Program Agreement for complete details.

8. Reseller Program

  • Wholesale Purchases: ZyzoShop offers a reseller program where you can purchase products at wholesale prices and resell them for profit.
  • Program Requirements: Minimum order quantities and other requirements may apply.
  • Reseller Responsibilities: Resellers are responsible for their own marketing, sales, and customer service.
  • Detailed Information: Refer to our dedicated Reseller Program Agreement for complete details.

9. Intellectual Property

The Site and all its content, including text, graphics, logos, trademarks, and service marks, are the property of ZyzoShop or its licensors and protected by copyright and other intellectual property laws.

10. Disclaimer

The Site and its contents are provided “as is” without warranty of any kind, express or implied. ZyzoShop does not warrant the accuracy, completeness, reliability, or timeliness of the content.

11. Limitation of Liability

ZyzoShop will not be liable for any damages arising out of or related to your use of the Site, including but not limited to direct, indirect, incidental, consequential, or punitive damages.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States of America.

13. Dispute Resolution

Any dispute arising out of or relating to these Terms will be settled through binding arbitration in accordance with the Arbitration Rules of the USA Bar Council.

ZyzoShop is committed to providing excellent customer service and resolving any disputes that may arise efficiently and fairly. Here’s an outline of our dispute resolution process:

1. Informal Resolution

We encourage you to first attempt to resolve any disputes informally by contacting our customer support team. They can be reached at support@zyzoshop.com. Our support team is trained to address your concerns and find mutually agreeable solutions.

2. Mediation

If an informal resolution cannot be reached, ZyzoShop encourages mediation as a voluntary and confidential process. A neutral third party will facilitate communication and guide both parties towards a solution. The cost of mediation will be shared between ZyzoShop and the customer unless otherwise agreed.

3. Binding Arbitration

As outlined in our Terms and Conditions, any dispute arising out of or relating to your use of the ZyzoShop platform that cannot be resolved through informal resolution or mediation will be settled through binding arbitration. This arbitration will be conducted in accordance with the Arbitration Rules of the Pakistan Bar Council. The arbitrator’s decision will be final and binding on both parties.

4. Legal Action

ZyzoShop reserves the right to pursue legal action to protect its rights and interests, as necessary. This may include seeking injunctive relief or pursuing claims for damages.

Important Considerations:

  • Time Limits: There may be time limits for initiating a dispute resolution process. It’s crucial to address any concerns promptly.
  • Costs: Depending on the chosen method (mediation or arbitration), there may be associated costs.
  • Governing Law: Our Terms and Conditions specify that these disputes will be governed by the laws of USA.

By using the ZyzoShop platform, you agree to these dispute resolution procedures.

We believe in open communication and fostering a positive user experience. If you have any questions or concerns about our dispute resolution process, please don’t hesitate to contact ZyzoShop customer support.

14. Termination

ZyzoShop reserves the right to terminate your account for any reason, at any time, without notice. To ensure a smooth and trusting relationship with our users, we outline some potential reasons why account termination might occur:

1. Violations of Terms and Conditions:

  • Engaging in activities or promoting content that violates our Terms and Conditions, including but not limited to:
    • Copyright infringement
    • Trademark infringement
    • Illegal activity
    • Hate speech
    • Harassment or bullying
    • Spam or misleading information

2. Fraudulent Activity:

  • Any activity that indicates fraudulent behaviour, such as:
    • Using stolen credit cards
    • Placing fake orders
    • Participating in deceptive affiliate marketing practices

3. Payment Issues:

  • Repeated failures to settle payment obligations.
  • Using any fraud, not matched account information that is blacklisted.

4. Account Inactivity:

  • Extended periods of inactivity on your account.

5. Security Concerns:

  • If there are concerns about the security of your account, we may temporarily suspend or terminate it to protect you and ZyzoShop.

6. Reseller Program Violations:

7. Affiliate Program Violations:

8. System Abuse:

  • Misusing website functionalities or attempting to disrupt the operation of the ZyzoShop platform.

To minimize the risk of account termination, we highly recommend that you:

  • Carefully review and adhere to our Terms and Conditions.
  • Use the platform for legitimate purposes only.
  • Maintain accurate account information.
  • Be transparent in your affiliate marketing practices.
  • Uphold a professional and respectful demeanour when interacting with others on the platform.

We value our customers and strive to create a positive and secure environment for everyone. By understanding these potential causes for account termination, you can ensure continued and successful use of the ZyzoShop platform.

15. Entire Agreement

These Terms constitute the entire agreement between you and ZyzoShop regarding your use of the Site.

16. Changes to the Terms

We reserve the right to modify these Terms at any time. You are responsible for regularly reviewing the Terms. Your continued use of the Site following the posting of changes constitutes your acceptance of the revised Terms.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

18. Waiver

No waiver of any breach of any provision of these Terms by ZyzoShop shall be deemed a waiver of any subsequent breach.

19. Force Majeure

ZyzoShop shall not be liable for any delay or failure in performance due to causes beyond its reasonable control, including but not limited to acts of God, acts of war, terrorism, riots, civil commotions, labor disputes, fires, floods, earthquakes, and shortages of materials.

20. Headings

The headings used in these Terms are for convenience only and do not constitute part of these Terms.

21. Third-Party Links

The Site may contain links to third-party websites or resources. ZyzoShop is not responsible for the content of these third-party sites and does not endorse them. You access and use them at your own risk.

22. Your Feedback

We welcome your feedback and suggestions on how to improve the Site. You can send your feedback to us at support@zyzoshop.com.

23. Contact Us

If you have any questions about these Terms, please contact us at support@zyzoshop.com/

Thank you for using ZyzoShop!

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