Shipping & Returns

At ZyzoShop, we want to ensure that your shopping experience is smooth and hassle-free. Please read our Shipping & Returns Policy carefully before placing an order.

1. Shipping Policy

Order Processing Time

• All orders are processed within 3-7 business days after payment confirmation.
• During peak seasons or holidays, processing times may be slightly longer.

Shipping Time & Costs

• Domestic Shipping (Within USA): Estimated delivery time is 5-10 business days.
• International Shipping: Estimated delivery time is 7-20 business days, depending on location and customs clearance.
• Shipping costs vary based on the destination and will be calculated at checkout.

Tracking Information

• Once your order is shipped, you will receive an email with a tracking number.
• You can track your order using the provided link.

Delays & Lost Shipments

• Shipping times may be affected by weather conditions, customs, or courier delays.
• If your package is delayed beyond 30 days, please contact us at [email protected]
• ZyzoShop is not responsible for lost shipments due to incorrect addresses provided by the customer.

2. Returns & Exchanges Policy

Return Eligibility

We accept returns only in case of defective, damaged, or incorrect items. We do not accept returns for:

• Change of mind.
• Incorrect size selection (please check the size chart before ordering).
• Personalized or custom-made items.

Return Process

1. Contact Us: Email us at [email protected] within 7 days of receiving your order.
2. Provide Proof: Attach photos of the defective or incorrect item.
3. Approval & Return Instructions: If approved, we will provide instructions for returning the item.
4. Refund or Replacement: After receiving the returned item, we will process your refund or send a replacement.

Refund Policy

• Refunds will be issued to the original payment method within 5-10 business days after approval.
• Shipping costs are non-refundable unless the return is due to an error on our part.

3. Order Cancellations

• Orders can be canceled within 12 hours of placement. Once the order is processed, it cannot be canceled.
• If you need to cancel an order, please email [email protected] as soon as possible.

4. Exchanges

• We offer exchanges only if the item received is defective or incorrect.
• If you need a different size or color, you will need to place a new order.

We appreciate your support and look forward to serving you! 🚀