General Questions:
1. What is ZyzoShop?
ZyzoShop is an online store specializing in Print-on-Demand (POD) products, including custom-designed T-shirts, hoodies, mugs, caps, and more. We create unique designs that let you express yourself in style!
2. Do you have a physical store?
No, we are an online-only store, which allows us to offer a wider range of designs and ship worldwide.
3. How do I place an order?
- Browse our products and select your favorite design.
- Choose the size, color, and quantity.
- Add items to your cart and proceed to checkout.
- Enter your shipping details and payment information.
- Place your order and wait for your confirmation email!
4. Are the designs printed or embroidered?
Most designs are printed using high-quality direct-to-garment (DTG) printing, ensuring durability and vibrant colors. Some products may feature embroidery, which will be mentioned in the description.
5. How do I choose the right size?
We have a Size Guide on our website with detailed measurements for each product. If you're unsure, contact us before ordering!
Shipping & Delivery:
1. Where do you ship?
We ship worldwide! Shipping times and costs vary based on location.
2. How long will my order take to arrive?
- Processing Time: 2-5 business days
- Shipping Time (Domestic): 5-10 business days
- Shipping Time (International): 7-20 business days (depending on location)
3. Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your package.
4. What if my package is delayed or lost?
If your package is delayed for more than 30 days, please contact us at [email protected] or live chat, and we will assist you in tracking it or arranging a replacement.
Orders & Cancellations:
1. Can I cancel my order after placing it?
Orders can only be canceled within 2 hours of placement. After this, the order is sent for processing and cannot be canceled. If order is in process, we cannot cancel this but you can reject the order when it reach to your address.
2. How do I request a return or exchange?
- Email us at [email protected] within 7 days of receiving your order.
- Login to your account on Zyzoshop and go to my account
- Open the "Order" section into your account and request return.
- Attach photos of the defective or incorrect item.
- If approved, we will provide return instructions.
- Once received, we will issue a replacement or refund.
3. Can I change my shipping address after ordering?
If your order has not been processed yet, we may be able to update the shipping address. Contact us as soon as possible!
Returns & Refunds:
1. Can I return or exchange my order?
We accept returns and exchanges only for defective, damaged, or incorrect items. Unfortunately, we do not accept returns for size issues, change of mind, or personalized/custom items.
2. How do I request a return or exchange?
- Email us at [email protected] within 7 days of receiving your order.
- Login to your account on Zyzoshop and go to my account
- Open the "Order" section into your account and request return.
- Attach photos of the defective or incorrect item.
- If approved, we will provide return instructions.
- Once received, we will issue a replacement or refund.
3. How long does it take to process a refund?
Refunds are processed within 5-10 business days after we receive the returned item.
Payments & Discounts:
1. What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure payment options at checkout.
2. Do you offer any discounts?
Yes! Follow us on social media and sign up for our newsletter to get exclusive discounts and promo codes.