At ZyzoShop, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy.
Eligibility:
You are eligible for a full refund on most unused and unopened items within 7 days of receiving your order.
What is not eligible for return?
- Used or opened items
- Items damaged due to misuse or improper handling
- Items without original packaging (including manuals and accessories)
- Items specifically marked as non-returnable on the product page
How to initiate a return:
- Contact Us: Please contact our customer support team within 7 days of receiving your order to initiate a return. You can return the order by going to my account > orders > click or tap on the return button below the order.
- Return Authorization: Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item(s).
- Return Shipping: You are responsible for the cost of returning the item(s) to ZyzoShop. We recommend using a trackable shipping method with insurance for your own protection.
Refunds:
- Once we receive your returned item(s) and verify that they meet the eligibility criteria, we will issue a full refund to the original payment method used for your purchase.
- Please allow 5-7 business days for the refund to be processed and reflected in your account.
Additional Information:
- We reserve the right to deny a refund if the returned item(s) do not meet the eligibility criteria.
- This policy applies to all purchases made on the ZyzoShop website.
We encourage you to review this policy carefully before making a purchase. If you have any questions, please don’t hesitate to contact our customer support team.